Refund policy

KVAL Return & Refund Policy

Effective Date: September 13, 2026

At KVAL, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

1. Return Eligibility

A return can be requested within 7 days of receiving your order if:

You received the wrong product, colour, or size due to an error on our part.
The product arrived damaged or defective.
The product has a manufacturing defect that was present when you received it.

To be eligible for a return, the product must be:

Unworn and unused.
Unwashed.
In its original condition.
With all original tags/labels attached.
Returned with the original packaging, where applicable.

Products that have been worn, washed, altered, damaged by the customer, or used cannot be returned.

2. Size Exchange

We understand that finding the right fit online can sometimes be difficult.

Size exchanges are accepted within 7 days of delivery, provided the product is unworn, unwashed, undamaged, and has its original tags/labels attached.

For a size exchange, the customer is responsible for the return shipping cost unless the wrong size was sent by KVAL.

Exchange is subject to availability of the requested size.

3. Change of Mind

We currently do not accept returns or refunds simply because the customer changed their mind, ordered the wrong size, or no longer wants the product.

However, eligible size exchanges may be requested according to the Size Exchange policy above.

4. Refunds

Refunds are available only for eligible cases where:

The product received is defective or damaged and cannot reasonably be replaced, or
KVAL sent an incorrect product and a replacement is not available.

Once the returned product has been inspected and approved, the refund will be processed.

Original delivery charges are non-refundable, except where the issue was caused by an error on KVAL's part.

5. How to Request a Return or Exchange

Before sending anything back, please contact KVAL with:

Your order number.
A brief description of the issue.
Clear photos/videos showing the issue.
Photos of the product and its tags/labels, where applicable.

Please do not send the product back without receiving return instructions from KVAL.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photos/videos.

After verification, KVAL may arrange a replacement or provide another appropriate resolution.

7. Return Shipping

If the return/exchange is required because of a KVAL error, defective product, or incorrect item, KVAL will cover the applicable return shipping cost.

For size exchanges or customer-requested exchanges, the customer is responsible for applicable shipping costs.