Shipping policy
KVAL Shipping Policy
Effective Date: September 13, 2026
KVAL delivers orders across Pakistan through available courier and delivery services.
1. Order Processing
Orders are normally processed after confirmation.
Processing time may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.
Customers may be contacted by KVAL to confirm order details before dispatch.
2. Delivery Time
Estimated delivery time will depend on the customer's location and the courier service used.
Delivery may generally take 2–5 working days after dispatch, although some locations may take longer.
The estimated delivery time is not a guaranteed delivery date.
3. Shipping Charges
Applicable delivery charges will be displayed or communicated to the customer before the order is confirmed.
Shipping charges may vary depending on location, order size, courier rates, or other applicable factors.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
KVAL will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
5. Delayed Deliveries
Delivery times may be affected by circumstances beyond KVAL's reasonable control, including:
- Courier delays
- Weather conditions
- Public holidays
- Unexpected operational issues
- Natural events
- Other circumstances beyond our control
If a delivery is delayed, KVAL will make reasonable efforts to assist the customer.
6. Cash on Delivery
For Cash on Delivery orders, the customer is responsible for being available to receive and pay for the order at the provided delivery address.
Customers are requested to accept confirmed orders to avoid unnecessary delivery and return costs.
7. Incorrect or Damaged Orders
If you receive an incorrect or damaged product, please contact KVAL as soon as possible.
For return or exchange eligibility, please refer to our Return & Refund Policy.
8. Contact Us
For shipping-related questions, please contact us:
KVAL
Gulshan Colony, Taxila, near Taxila Museum
WhatsApp: +92-3135653673
Email: kvalclothing@gmail.com